HAAC Ltd has been providing assessment, repair and supply services to the laptop and gadget insurance industry since 2002 covering a wide range of products including laptops, tablets, mobiles and smartphones. Our services cover all aspects of the claim procedure to suit the client and policyholders’ requirements. Recognising that your brand's reputation is in our hands once you refer a claim to us, we pride ourselves on delivering a service of the highest quality from our first contact with your client to the point at which their item is returned to them.

Our service in a nutshell: 

• 24 hour turnaround from receipt of item for us to complete inspection and submit report
• we are successfully achieving a repair rate of 92% at a typical repair cost of £150 (subject to product and damage etc.) which allows you, the insurer, to reduce unnecessary and excessive costs for both repairs and replacement supply products
• we successfully repudiated 12% of claims received over the past 12 months based on diagnostic tools and software specific to this area in conjunction with the applicable insurer
• we offer fixed cost for repairs, e.g. screen typically £100-£150 (excluding inspection and carriage)
• our service covers ALL brands and models
• we offer a fully interactive website for instant access and updates enabling you to track repair progress on line
• we handle ALL the instruction administration from receipt of claim form, saving you time
• 24 hour, nationwide collection and delivery service providing full transit liability via Parcelforce and UPS
• we have an extensive, worldwide  network of suppliers in place ensuring direct fulfilment of all manufacturers’ parts (includes our Sony and Toshiba authorised service partner accreditation) typically within 1-3 days
• we also have an extensive, worldwide network of suppliers from whom we can source new products to replace written off items at below retail price
• we offer a 12 month guarantee on repair (subject to part fitted)
• we are FSA regulated for the resale of insurance policies